Cerchiamo Inbound Contact Center Agent

Concerto Contact Center, member of Satisfactory Group, is looking for Full-Time English & Dutch speaker Inbound Call Center Agents to join the Customer Care team.

You will assist customers via phone and via e-mail with concerns regarding customer account, payments, shipping, return requests and provide general information.

Key Responsibilities

  • Excellent verbal skills
  • Excellent communication & interpersonal skills
  • Excellent concerns & complaints management skills
  • Ability to maintain professionalism
  • Ability to handle confidential information
  • Team spirit
  • Positive attitude
  • Good IT skills (competence and speed to report interactions)

Job Requirements

  • Fluent Dutch (C1 level and above)
  • Fluent English (B1)
  • Experience in customer service (preferred)

Location Rome (Eur Montagnola) Milan (Bicocca)

You will be asked to work from the office Monday to Friday (Dutch public holidays excluded), from 8am to 5pm or 9am to 6pm. After the training period, you may partially work remotely.

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