We help companies improve their ability to listen, interact and respond to customer needs across all channels and at every stage of the customer experience.
The quality of our services is recognized worldwide: Hyundai Customer Care was ranked 1st in the world in the last Global Mystery Call.
We customize our services based on the specific needs of each client, with a constant eye on the goals to be achieved and results.
We are organized and efficient. For example, we have activated the multilingual Piaggio Contact Center in 6 weeks after the award of the tender.
We operate in several sectors, exploiting the skills acquired in a cross-fertilisation logic to the benefit of each client.
We run Contact Centers for international clients. We work with strict privacy, data security and contact and engagement policies.
We focus on quality: of the human resources and services we provide. We believe that performance comes before size.
Turn your customer interactions into a successful opportunity
Contact center services powered by AI and human experience
The national and international brands that have chosen our services
Service levels and Quality Certifications (ISO 9001 and UNI15838)
Proven professionals to grow together
We have a strong expertise for high complexity services with strict SLAs.
55% of daily contacts are generated by inbound services.
45% of daily managed contacts are from outbound services.
Trusted partner for companies in every sector
We work for the brand’s goals and their customers' needs
Initial Analysis
Knowledge of the company’s platforms and
Channels used.
Understanding the needs and expectations of the end customer
STRATEGIC PLANNING
Definition of objectives: objective, measurable, achievable.
Project roadmap design: milestones, deadlines, resources.
STRUCTURE DESIGN
Definition of the contact structure: channels, integrations, monitoring.
Allocation of resources and channels along the Customer Journey.
IN PROGRESS EVALUATION
Structured roll-out with stability and performance monitoring.
Feedback analysis and optimisation.
Turn your customer care and contact services into quality experiences
With the integration of AI and our operator expertise, we offer solutions that improve operational efficiency and customer satisfaction. See how our approach can turn your interactions into successful opportunities.
